Privacy
Policy.

1. Introduction

At All Electrical Contractors, we respect your privacy and are committed to protecting your personal data. This policy outlines how we collect and process information when you visit our website (allelectricalcontractors.co.za) or use our services in the Port Elizabeth area.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services. This includes:

• Contact Data: Name, phone number, and email address.
• Inquiry Data: Details about your electrical requirements or property location.
• Technical Data: IP addresses, browser type, and usage patterns collected via cookies and tracking technologies.

3. How We Collect Data

We use different methods to collect data from and about you, including:

• Direct Interaction: When you fill in our "Get a Quote" form or contact us via WhatsApp.
• Automated Technologies: As you interact with our website, we automatically collect technical data about your equipment and browsing patterns using Google Analytics and Microsoft Clarity.

4. Cookies & Tracking Technologies

This website uses cookies to improve user experience and analyze site performance. We use the following third-party services:

• Google Analytics: Helps us understand how visitors interact with the site (e.g., which service pages are most popular).
• Microsoft Clarity: Provides heatmaps and session recordings to help us identify and fix layout issues on different devices.

We respect "Do Not Track" (DNT) browser settings. If DNT is enabled, these tracking scripts will not load.

5. Purpose of Processing

We process your personal information only for valid reasons, including:

• To provide you with a quote or perform electrical services.
• To issue Certificates of Compliance (COC) where required by law.
• To improve our website functionality and user experience.
• To comply with legal or regulatory obligations in South Africa.

6. Third-Party Service Providers

We may share your information with trusted service providers to facilitate our business operations:

• Web3Forms: Our form handling service that transmits your inquiry to our email.
• WhatsApp (Meta): For direct communication regarding job updates.
• Google Maps: To display our service area and provide directions.

7. Data Security

We have implemented appropriate security measures, including SSL (Secure Sockets Layer) encryption, to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 5 years for electrical work records).

9. Your Legal Rights (POPIA)

Under POPIA, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete data.
• Deletion: Request that we erase your personal data (subject to legal retention requirements).
• Objection: Object to the processing of your data for specific purposes.

10. Contact the Information Regulator

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the South African Information Regulator:

Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: complaints.IR@justice.gov.za
Website: inforegulator.org.za

11. Contact Us

For any questions regarding this policy or to exercise your rights, please contact our Information Officer:

• Email: admin@allelectricalpe.co.za
• Phone: 076 289 0952